Forum Discussion

5 years ago

Apex forces my PC to soft restart

I recently had a PC built and whenever I launch Apex, it makes a sort of whining sound and eventually resets itself, but the computer itself doesn't turn off. My specs are: Windows 10 Asus B550-A ...

EA_Kent

Community Manager

5 years ago

@Patribution

Does it sound like the whining is coming from one of the fans?

/Kent

Patribution

5 years ago

Yeah, the whining only happens when I'm tabbed into the game as well.

EA_Kent
Community Manager
5 years ago
@Patribution

Got it, thanks!

Have you had the chance to try starting up your PC in a Clean Boot to test and see if that makes any difference? If there's anything else running that could be related to the crashes that might help to get around it.

You can find more details on how to set up a Clean Boot over at the EA Help website. Once you've had the chance to give it a shot please let me know how it goes. Thanks!

/Kent
- Patribution
  5 years ago
  I tried a clean boot and unfortunately there's no change.
  - EA_Kent
    Community Manager
    5 years ago
    @Patribution
    
    Thanks for giving it a shot. When you have the chance can you share a DxDiag so we can take a look? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread.
    
    Thanks again!
    
    /Kent