Forum Discussion

5 years ago

Apex forces my PC to soft restart

I recently had a PC built and whenever I launch Apex, it makes a sort of whining sound and eventually resets itself, but the computer itself doesn't turn off. My specs are: Windows 10 Asus B550-A ...

Patribution

5 years ago

I tried a clean boot and unfortunately there's no change.

EA_Kent

Community Manager

5 years ago

@Patribution

Thanks for giving it a shot. When you have the chance can you share a DxDiag so we can take a look? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread.

Thanks again!

/Kent

Patribution
5 years ago
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- EA_Kent
  Community Manager
  5 years ago
  @Patribution
  
  Thanks! I appreciate that.
  
  Looking through the diagnostics section I did notice that a process called Aac3572MbHal_x86.exe has been crashing. It looks like this is part of the ROG lighting service. I've seen some cases in the past where Easy Anti-Cheat has run into conflicts with software like this, so I am curious if that might be related to what's happening here.
  
  First, can we try repairing or reinstalling Easy Anti-Cheat to see if that helps? You can find more information on how to do that at the Easy Anti-Cheat website. If you're able to give that a try please let me know if it helps.
  
  Thanks again,
  
  /Kent
  - Patribution
    5 years ago
    Tried repairing it but no luck