Apex forces my PC to soft restart
I recently had a PC built and whenever I launch Apex, it makes a sort of whining sound and eventually resets itself, but the computer itself doesn't turn off. My specs are: Windows 10 Asus B550-A ...
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EA_Kent
Community Manager
Community ManagerThanks! I appreciate that.
Looking through the diagnostics section I did notice that a process called Aac3572MbHal_x86.exe has been crashing. It looks like this is part of the ROG lighting service. I've seen some cases in the past where Easy Anti-Cheat has run into conflicts with software like this, so I am curious if that might be related to what's happening here.
First, can we try repairing or reinstalling Easy Anti-Cheat to see if that helps? You can find more information on how to do that at the Easy Anti-Cheat website. If you're able to give that a try please let me know if it helps.
Thanks again,
/Kent
Tried repairing it but no luck
- EA_Kent
Thank you for giving that a try as well.
I've seen some cases where issues like this are graphics driver related as well. Can you try rolling back to an earlier driver to test and see if that makes a difference?
/Kent
I tried that as well and it still doesnt work
- EA_Kent
Thanks for giving that a shot as well.
Are you running Apex Legends through Origin, or do you use Steam?
/Kent
I'm using steam.
- EA_Kent
Would it be possible to try installing Apex Legends through Origin to test and see if the same issue keeps happening? If you're able to give that a try please let me know how it goes.
/Kent
I used Origin this time and it seemed a little more stable but still reset.
- EA_Kent
Thanks for giving that a shot as well.
Do you currently overclock your CPU or GPU? If so, can you try reverting them back to the factory clock speeds to test and see if that makes any difference?
/Kent
I've never overlocked either of them, I prefer to keep everything standard.
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