Forum Discussion

5 years ago

Apex Heirloom not Received

Hey Guys, I need help with some Technical Issue. So, I bought all the 24packs of Fight Night Events(I believe I bought some deals as well partially) but I did not open it right away. I also bought ...

SpyrosFPS

5 years ago

@Brofezzor
You keep saying that you got the shards.
Was the Anniversary event still active when you got the shards on Tuesday or did you open everything after the Anniversary event?

Brofezzor

5 years ago

@SpyrosFPS

Yeah the event still goin on that time, it was 12hours left before it's ended.

I opened the packs around 12:05am Tuesday and the event supposedly end 12hrs after or so.

SpyrosFPS
5 years ago
@Brofezzor
It seems to me that heirloom or shards are just an extra free reward if you unlock 24 event items during the event.
The anniversary event was active so of course you were able to collect the "free" reward 150 heirloom shards but it wasn't possible to unlock Gibraltar Heirloom because that event has ended.
I'm surprised they even give event items after the event has ended. I would just give 700 coins refund for each event pack.
If i could i would give the Heirloom to you because you paid for everything. I wish you good luck with ea support.
Apex FAQ
- Brofezzor
  5 years ago
  @SpyrosFPS
  Yeah you're solutions probably better, they should have return the coin or maybe just send me the heirloom shards to unlock it cause I have all the 24 items.
  It's partly my mistake to open it so late but they also need to understand that there's technical issue or uncomplete information about the event packs.
  I will try to contact EA support again tomorrow because one of the advisor I talked to doesn't come any conclusion.
  Thanks @SpyrosFPS :D
  - Zeelmaekers
    Hero+
    5 years ago
    Hey @Brofezzor
    
    So you received the heirloom shards right and purchased the Gibby heirloom with it?
    Or you haven't purchased the heirloom yet? the screenshot of the heirloom is a bit too small to see.