Forum Discussion

5 years ago

Apex Heirloom not Received

Hey Guys, I need help with some Technical Issue. So, I bought all the 24packs of Fight Night Events(I believe I bought some deals as well partially) but I did not open it right away. I also bought ...

SpyrosFPS

5 years ago

@Brofezzor

It seems to me that heirloom or shards are just an extra free reward if you unlock 24 event items during the event.

The anniversary event was active so of course you were able to collect the "free" reward 150 heirloom shards but it wasn't possible to unlock Gibraltar Heirloom because that event has ended.

I'm surprised they even give event items after the event has ended. I would just give 700 coins refund for each event pack.

If i could i would give the Heirloom to you because you paid for everything. I wish you good luck with ea support.

Apex FAQ

Brofezzor

5 years ago

@SpyrosFPS

Yeah you're solutions probably better, they should have return the coin or maybe just send me the heirloom shards to unlock it cause I have all the 24 items.

It's partly my mistake to open it so late but they also need to understand that there's technical issue or uncomplete information about the event packs.

I will try to contact EA support again tomorrow because one of the advisor I talked to doesn't come any conclusion.

Thanks @SpyrosFPS :D

Zeelmaekers
Hero+
5 years ago
Hey @Brofezzor

So you received the heirloom shards right and purchased the Gibby heirloom with it?
Or you haven't purchased the heirloom yet? the screenshot of the heirloom is a bit too small to see.
- Brofezzor
  5 years ago
  @Zeelmaekers
  Hey, so I got the heirloom shards from the anniversary completion and No I did not purchase the Gibby heirloom with it.
  Cause supposedly I got the Gibby heirloom from the Fight Night Packs.
  The screenshot of the heirloom just showing that I didn't purchased it.
  This is so frustrating and strange.