Hello,I've been playing Apex a lot on playstation but recently stepped over from playstation to pc.Since i play on PC all i have is really apex legends crashes.Could be either a Apex legends crash where i get a "engine error"Or my whole system crashes.First the game is frozen, then 2 black monitors and then my PC restarts.I have tried so many things and i cant get the fix. I'm getting sick of it to be honest because all the time you think is: When will it crash again?It could be good for a day, but the next 5 minutes i could get 2 crashs.I hope you guys can help me and solve the issue permanently.Btw, i have no problems with playing other games, only in Apex Legends.Under here is my Dxdiag.

Bumpy bumpy... How can i have no reply yet?

I have the same issue, ever since season 6 was released, I have experienced crashes in apex that demands hard reset of the PC. I still hear the game sound but the video freezes and cant tab out, CTRL, ALT, DEL or log out from windows. The computer is totally stuck. - windows up-to-date - Apex (re)installed- GPU cleaned and reinstalled- repiared No problem with other games such as COD or CS:GO. I have a friend that has the same problem with only Apex. Solution EA? Over 1k hours in the game and never had this problem before S6. SPECS:CPU: Intel i5 - 9400F CPU 2.90 (Not overclocked)GPU: AMND Radeon RX 5700 XT Red devil (not overclocked)RAM: 16gb 2133 MHz

Bumpy bumpy... How can i have no reply yet?

Hello @N44BJE058,sry for the late response. Your issue sounds for me like a typical RAM problem. Please make sure, D.O.C.P. is enabled in your bios. If it's disabled, please enable it. This will load the optimal RAM speed, timing and voltage.Please make sure you installed the latest windows updates. Disable windwos game mode, enable gpu hardware acelleration. Delete your grafic driver with the DDU tool in safe mode, reinstall the newst driver with disabled internet connection (1.download driver and DDU 2.disable intenet 3.use DDU and resinstall 4.activate internet again) I hope this will help you.Greetings 🐱

@Sick1Click The funny thing is, that i've done already all things. And nothing did change sadly.

Apex Legends - black screen crash - PC restarts.

19 Replies

fliccadw
5 years ago
@N44BJE058 Unfortunaly he has nvidia, but he only experienced this bug twice. Me on the other hand, 2 many times.

It might be Radeon..
N44BJE058
5 years ago
@fliccadw Well i'm getting that feeling to be honest. My mate has a 5700 and has the same issue.

But then i need an explenation. Why does this happen in Apex legends only.. and not in other heavier games?

Anyway i get 2 type of crashes.

1: apex crashes with an error.
2: whole pc crashes, freezes and restarts itself.

How about you?
fliccadw
5 years ago
@N44BJE058 yes a explanation would be in order...

I only have the type 2 error that you explain! Computer freezes totally, but I still hear sound (teamspeak and game) and then I have to force reboot the computer using the button.

... This is crazy when playing high ranked games - pred will be hard with this *..
N44BJE058
5 years ago
@fliccadw What is this forum even for if no one of EA is helping? EA is a f#king joke like c'mon??!?!?! All they care about is money.

Fifa is a bad game, they don't listen.

Apex is doing the same things right now..
N44BJE058
5 years ago
@fliccadw It looks like i fixed the issue but i'm still wondering why this * company still havent replied. What is this * forum for them? They just eating out of their nose at the HQ
shimmerZX3
5 years ago
Hi, can you please share what fixed this issue?
my buddy is having the same behavior and am trying to help him out, thanks!
MrProkaku
5 years ago
@N44BJE058 How did you Solve it?
EA_Illium
EA Staff (Retired)
5 years ago
@MrProkaku Hello! there was an update that went out yesterday, this should address crashing and additional issues reported. Can you download and test?
Marushuu
4 years ago
How'd you do it? It started happening on me around Season 9 which is annoying.