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xXoO_scream_OoX's avatar
xXoO_scream_OoX
4 years ago
Solved

apex legends account banned for no reason

I don't understand what all these problems are with apex legends game At first I had a problem connecting with the game servers(ERROR CODE :LEAF) (ERROR CODE :NET) and I solved it using VPN And the...
  • EA_Lanna's avatar
    EA_Lanna
    4 years ago

    Hi @xX🤭_scream_OoXx, 

    I'm afraid we wouldn't be able to help you out with that on Answers HQ, bans and suspensions are not cases we are able to support. We do have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them if you have anything ban-related you'd need assistance with. They'll take a look at whatever you send their way and get back to you through email. 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @xX🤭_scream_OoXx, 

I'm afraid we wouldn't be able to help you out with that on Answers HQ, bans and suspensions are not cases we are able to support. We do have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them if you have anything ban-related you'd need assistance with. They'll take a look at whatever you send their way and get back to you through email. 

- EA_Lanna

xXoO_scream_OoX's avatar
xXoO_scream_OoX
4 years ago

@EA_Lanna
Well, please ask them to check the account and the problem, and what is the real reason behind all this. I am ready to help you from my side and shoot a full video until the ban to understand the problem

And in order to also prove that there is nothing I can do that causes the ban, I will shoot a video since the device is turned on for the screen, and also as a background camera that looks at the computer and everything that happens until the account ban
I really want to play Apex Legends and I find this annoying,
I can do anything on my part to help you with this issue if you need

waiting for your follow-up

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hi @xX🤭_scream_OoXx,

    This is not something we can help you with from the forums. Please read over my post once more. If you've anything ban related, only the Terms of Service team can check it out and get back to you on it.

    - EA_Lanna

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