Forum Discussion

2 years ago

Solved

Apex Legends account reset because of cross progression

Hello today i wanted to start plaing apex legends again. When i entered the game on my Steam profile i got the message that cross progression was added to the game So i wanted to connect my Day 1 Lev...

cross-progression

EA_Illium
2 years ago
Hi @Mineman523

A few things to call out about your post.

First, items and progression are stored at the EA account level and not the platform account. When you unlink your platform accounts you lose your progress and items as they will not go with you to a new EA account.

To attempt to recover any progress or items, your platform accounts will need to be relinked to their original EA Accounts. Please Note, that this does mean you cannot use them with Cross Progression.

For more information on linking and unlinking check out our EA Help Articles:

Link Platform accounts to EA Account

Unlink your platform accounts from your EA Account

Lastly, Based on the accounts it shows connected to your EA account. It sounds like a different PSN is already connected to your main EA account, in this case, you would be able to use that account with Cross Progression but would be unable to use the level 500 account you mentioned (as it is on a different EA account).

Thanks!

EA_Illium

EA Staff (Retired)

2 years ago

Hi @Mineman523

A few things to call out about your post.

First, items and progression are stored at the EA account level and not the platform account. When you unlink your platform accounts you lose your progress and items as they will not go with you to a new EA account.

To attempt to recover any progress or items, your platform accounts will need to be relinked to their original EA Accounts. Please Note, that this does mean you cannot use them with Cross Progression.

For more information on linking and unlinking check out our EA Help Articles:
Link Platform accounts to EA Account
Unlink your platform accounts from your EA Account

Lastly, Based on the accounts it shows connected to your EA account. It sounds like a different PSN is already connected to your main EA account, in this case, you would be able to use that account with Cross Progression but would be unable to use the level 500 account you mentioned (as it is on a different EA account).

Thanks!