Hello, so currently the issue I am having is that my game often has audio delays that can vary from a like 3-10+ seconds. Sometimes the audio doesn't even play at all or it even cuts-off, especially when using legends' abilities. I have tried verifying the cache for Steam, along with re-installing Apex on both Steam and Origin. The audio delay has been there ever since the prowler-nerf was live(I've been putting up with it since). Any help is appreciated, thank you!
Community ManagerThanks for giving it a shot!
When you have the chance could you share a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks again!
@EA_KentHey, its giving me an unexpected error while trying to reply to the post now. I have the dxdiag ready but I am unable to post it because of the error. It says I need to "log in or have permission to see this page".
EDIT: Fixed it. I had to reset my internet and I was allowed to properly reply.
Here is the DxDiag file!
I am using my hyperx cloud2 headphones for audio.
Community ManagerGot it, thanks!
What do you currently have the in-game volume set to for Apex Legends? If it's not set to 100%, can you try setting the volume to maximum and see if the sound is still delayed? I know that's a weird request, but there have been cases in the past where that has helped with similar issues.
Community ManagerGotcha, thanks for taking a look at that.
Have you tried reinstalling your sound drivers to see if that helps at all? I'm curious if there might be something going on with the drivers that could be causing the weird sound issues.
The Microsoft Support website has an FAQ with more information on how to update or reinstall audio drivers. Check out the Fix your audio drivers section for details. Let me know if the same issues are still happening after that. Thanks again.
