Forum Discussion

6 years ago

Apex Legends BSOD on launch IRQL NOT LESS OR EQUAL

Platform- PC Game-Apex Legends Issue-The game causes my pc to crash when launching the game(Blue screen of death) Impact of the issue: unplayable PC specs: R7 2700x, RTX 2060 super, 16 gb ram(4x4...

EA_Barry

Community Manager

6 years ago

@naoAPx

While bluescreening is outside of the scope of support we provide, there are some basic steps you can take to help prevent occurrences.

Download and install all available Windows updates
Try playing without Discord or any other software that uses an overlay
Download and install all relevant hardware driver updates specific to your PC components from the respective manufacturers websites
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

Thanks.