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appleappeal's avatar
appleappeal
5 years ago
Solved

Apex Legends causing the PC to reboot with a Kernel-41 Power error

Hello, I have just built a new pc with the following specs: CPU: Ryzen 5 5600X CPU cooler: SilentiumPC Spartan 4 Evo ARGB 100mm GPU: RTX 2060 RAM: 1x16GB Kingston HyperX DDR4/3000MHz Motherboar...
  • appleappeal's avatar
    appleappeal
    4 years ago

    So, I have finally resolved the issue. If anyone is experiencing something similar, I heavily recommend looking into replacing the motherboard (or at least borrowing a different one for a day or two). It's been four days now without any crashes. I got the ASUS TUF GAMING x570-PLUS and it seems to have fixed everything.

Krampus69003's avatar
Krampus69003
5 years ago
@appleappeal Had a Kernel error on games. RAM was faulty. Try to see if other games crash sometimes (use heavy games)
appleappeal's avatar
appleappeal
5 years ago

@Krampus69003I did run a MemTest86 on my RAM a few days ago, 4 passes and it did not detect any errors.
I don't currently play any games that utilize more resources than Apex does. I might test with Cyberpunk 2077, and I'll report back.

@EA_Barry I haven't messed with any OC settings, so everything should be running at stocks speeds. I noticed that a new BIOS update came out, so I'll see how that goes.

There is, however, one more piece of information I received after running driver verifier. I received the following BSOD: 

(I unfortunately don't have a better image since I had to restore my system to a previous restore point then)

It appears to hint at Razer drivers messing with my system, so right now I'm removing those and testing to see if removing Razer Synapse/Cortex and their corresponding drivers fixes the issue.

  • appleappeal's avatar
    appleappeal
    4 years ago

    So, I have finally resolved the issue. If anyone is experiencing something similar, I heavily recommend looking into replacing the motherboard (or at least borrowing a different one for a day or two). It's been four days now without any crashes. I got the ASUS TUF GAMING x570-PLUS and it seems to have fixed everything.

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