Forum Discussion

4 years ago

Apex Legends Connection Issues (Console)

I've been having connection issues in Apex for a while now. Said issue is the red icon that indicates there's a problem of connection with the server. This happens constantly every game, every 30 sec...

EA_Aljo

Community Manager

4 years ago

@PacusQ115

Without knowing what steps you took already, we'll just have to start over from the beginning. If you're cool with that, let me know. Otherwise, you can try opening the ports for Apex. They are listed here. Also, in your router settings, see if QoS (Quality of Service) is available. Make sure it's enabled if so.

PacusQ115

4 years ago

I have opened every port listed on the articles, but the issue remains. What should I try next?

EA_Aljo
Community Manager
4 years ago
@PacusQ115

Thanks for getting back to me. Let's see if alternate DNS settings will help. From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know what happens.
- PacusQ115
  4 years ago
  The first dns adress didn't work. And I had already tried the google one with no success either. What else can I try?
  - EA_Aljo
    Community Manager
    4 years ago
    @PacusQ115
    
    Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here.