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Skhaal99's avatar
7 years ago
Solved

Apex legends crash at launch / start up after video intro FIX

So i will give a long story about this issue, if you don't care you can go directly at the end in the ***** section and if it doesn't work (i i will be supprised but who knows) go to the **  section, certainly the answer is somwhere there.  i hope that maybe someone will fix this one day with a patch.

Since the realise of Apex, i had this issue maybe ten times :

- launch apex

- watch the intro video

- having the red loadding logo in the bottom left corner (sometimes you don't even have time to see this)

- crash, no error message

Patchs of apex or origin didn't change anything.

It can be triggered by :

- Game invite from friend

- changing graphic settings

- reducing apex

- opening origin in game

- others...

I watch, read and applied all videos or articles related to that issue :

- removing / tweaking easy cheat

- ipconfig flush dns

- tweaking launch option (admin, untick fullscreen optimization, -novid, +fps_max....)

- reboot

- memory priority

- clean %temp% file

- check files / check for update for apex

- desactivate origin in game, cloud saving...

- EVERYTHING

**Sometimes it can be fixed by doing one of this :

- uninstall apex and clean setup

- uninstall origins and clean setup

- uninstall nvidia driver and clean setup

- setup an older version of nvidia driver

- supressing apex video settings file and put it back

- launching apex in window mod or with a different

resolution

=> AND SOMETIMES NONE OF THIS WORK. It makes no sense.

What FIX this is ... Wait for it... 

I had 2 origins account, and i don t know why, my main account for apex had this issue constantly and the other one never.

Yes, you have understood very well, if i i have  this issue on my main, and i switch on the second, the game work. If i go back to my main, it crashs... Weard.

I tried by switching between these account to :

- tweak the profile and setting files of apex

- activate/desactivate the saving cloud

- make the second crash and launch the main (by suppressing the process in ctrl alt suppr menu)

I was thinking that maybe there is a line of code somewhere, in a file, on my computer or in the cloud  which makes this game crashed...

*****  The FIX is :

So the only difference between the 2 accounts is 89 friends...

The main origin account has 89 origin friends.

My second account has 0 friend.

So i suppressed 59 friends (so it remains 30 friends) and this ******* game WORK !!!

I don't know exactly, the maximum number of friend you can have to avoid this issue. just try to supress 5 by 5. Maybe it is related to the steam account link, the number of friend online, ...

Sorry for the language i m not a nativ ! I Hope it has helped !

  • @Spaceb4t 

    Marking this as solved for visibility and your related post here.

    If you have the game crashing for you at launch our Origin team can use your help pinpointing how this could be related to the friends list by sending them an Origin Error Report. Please mention how many friends you had when it started working for you once friends were removed. This can still be done even after you've resolved your crashing issue. Our thanks for any hand you can lend on this. 👍

    Here is where to do that:

45 Replies

  • constfusion's avatar
    constfusion
    Rising Novice
    7 years ago

    This has been going on since August and still no fix?

    It looks almost obvious to me that is something related to the render of special/non latin characters (apparently cyrillic?) in the game, based on what your friends are playing.

    I don't think this is directly an Origin client issue. Can't you just hot fix it in Apex itself? it's so, so, so so .... annoying.

    Can't we at least have an ETA on a fix?

    Thanks!

  • Hi, I'm RepLix. Now you know one more guy who can't play this game for over a year. Red loading circle, freeze, desktop.

  • Amkasa's avatar
    Amkasa
    6 years ago

    This issue is still around. Deleted all friends and its still happening. 2nd account has no issues.

    127c59cc20087c66 my report ID

  • also happening to me, was hoping moving to steam would fix the issue. 

  • Having the same problem tried everything software and hardware related, then also tried deleting every friend still didnt work, i see that this topic was made 1 year ago and still no fix ? simply embarrassing, i would like to have my steam unlinked btw

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