Apex Legends crash
Apex legends would crash every time with error 0xc0000001d at 0x4012ab15
Forum Discussion
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080
Enter RAM memory size in GB 16GB system, 8GB video
What is your gamertag/PSN ID/EA Account name? KyleID381
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Beginning tutorial area
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Crouching and sprinting in the tutorial area
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? none
When did this happen? (dd.mm.yy hh:mm) 4.2.2019 3:35
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.
What should be happening instead? No crash to error
Steps: How can we find the bug ourselves? Crouching and sprinting in the tutorial area
Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.
Chiming in with the same error.
Product: Apex Legends
Platform: PC
Please specify your platform model: PC
AMD or Nvidia Model Number: RTX 2080
Enter RAM memory size in GB: 32GB system, 8GB video
What is your gamertag/PSN ID/EA Account name? raithian25
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)?N/A
Where did the issue occur? In training
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Moments after picking up the Dummy's banner as part of the tutorial
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Crouching and sprinting in the tutorial area
Did your squad mates also experience the issue? N/A
How many matches had you played in a row before the issue occurred? None, first time playing
When did this happen? (dd.mm.yy hh:mm) 4.2.2019 20:12 EST
How often does the bug occur? 50%, was able to complete training the second try
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.
What should be happening instead? No crash to error
Steps: How can we find the bug ourselves? Crouching and sprinting in the tutorial area
Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.
EA_BlueberryCommunity Manager
@raithian25
It looks like there is a new driver for your RTX 2080 card.https://www.nvidia.com/Download/driverResults.aspx/142225/en-us
- I updated to the latest driver prior to the error but haven't restarted my PC yet. I'll return if I experience the error again after my PC has been restarted.
- I am receiving same error, have updated driver.
ditto here, same error. Im on an RTX-2060, latest driver
Also having the same issue here, using 2080ti. Latest drivers been updated to 4.18.81v. Restarted pc and did not help. Crashing in mid or late game. Was trying different graphics settings- low, mid, high and it did not solved issue.
the way i fixed my issue was to reinstall it to a different hard drive, roll back drivers to 417.71 and then restart the comp (you might need to verify files on game as well)
after that i was able to play normally. would have to reinstall back on my SSD to see if it works normally still.
hopefully it helps others
