Apex Legends crashing on startup
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 03.08.23 13:30
Summarize your bug Apex Legends crashes every single time on startup, launched from EA app, as well as from Steam download version. I have taken video of the issue (https://we.tl/t-SWmIRknBX6), whereby Easy Anti Cheat performs its startup, and thereafter my Apex application opens a blank white window, and then crashes to desktop. This happens on every attempt. I have already tried the following steps: 1. Checked System Requirements (below this list) 2. Disabled fullscreen optimiser 3. Ran the Game File as an Administrator 4. Reloaded the EA Desktop App 5. Updated Graphics Drivers 6. Updated Windows 7. Checked for Optional Updates 8. Checked that I am using dedicated GPU 9. Eliminated Background Processes 10. Verified and Repaired Game Files 11. Cleared the EA App Cache 12. Adjusted Steam Overlay with the Steam version 13. Deleted Temporary Files from System cache 14. Adjusted Control Panel Settings 15. Disabled Windows Firewall 16. Turned Off Antivirus Protection 17. Set High Performance in Power Options 18. Reinstalled Microsoft Visual C++ Runtime 19. Performed a Clean Boot 20. Disabled all Overlay Apps 21. Disabled Overclocking (not overclocked to begin with) 22. Update Apex Legends OS Name Microsoft Windows 10 Home Version 10.0.19045 Build 19045 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name MONKEY System Manufacturer Gigabyte Technology Co., Ltd. System Model B450M DS3H System Type x64-based PC System SKU Default string Processor AMD Ryzen 5 2600 Six-Core Processor, 3400 Mhz, 6 Core(s), 12 Logical Processor(s) BIOS Version/Date American Megatrends Inc. F50, 27/11/2019 SMBIOS Version 3.2 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Manufacturer Gigabyte Technology Co., Ltd. BaseBoard Product B450M DS3H-CF BaseBoard Version x.x Platform Role Desktop Secure Boot State Off PCR7 Configuration Binding Not Possible Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume2 Locale United Kingdom Hardware Abstraction Layer Version = "10.0.19041.2728" Username MONKEY\Arron Time Zone GMT Summer Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.9 GB Available Physical Memory 10.4 GB Total Virtual Memory 18.3 GB Available Virtual Memory 9.11 GB Page File Space 2.38 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualisation-based security Not enabled Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualisation Enabled in Firmware No Hyper-V - Data Execution Protection Yes Please help, I have a lot on my account and I want it back. Video Link https://we.tl/t-SWmIRknBX6
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Run Apex Legends.
What happens when the bug occurs? I have taken video of the issue, whereby Easy Anti Cheat performs its startup, and thereafter my Apex application opens a blank white window, and then crashes to desktop. This happens on every attempt. https://we.tl/t-SWmIRknBX6
What do you expect to see? Apex Legends
OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MONKEY
System Manufacturer Gigabyte Technology Co., Ltd.
System Model B450M DS3H
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 5 2600 Six-Core Processor, 3400 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F50, 27/11/2019
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product B450M DS3H-CF
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.2728"
Username MONKEY\Arron
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 10.4 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 9.11 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
