Forum Discussion

KJUICE00's avatar
7 years ago
Solved

apex legends crashing whole pc

So let me get this straight apex legends has had a known issue of crashing and have not addressed it but ea employees are on here telling us to roll back our graphics? does anyone else have a problem...
  • EA_Darko's avatar
    7 years ago

    The error 0x887a0005 dxgi_error_device_removed that you were seeing @KJUICE00 is one relating to your GPU, the best thing to do is a clean install of your GPU drivers. 

    You also need to ensure that you:

    • Turn on vsync
    • Perform a clean bootbefore attemting to play the game
    • Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
    • Set all in game graphics settings to low in order to reduce the stress on your GPU.
    • Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
    • Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA
    • Precision or MSI Afterburner etc.

    Can you grab us a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Darko