Forum Discussion
Assuming everyone's here because their crash shows no error message, can I make a request?
Go to your start menu in Windows, type in "reliability history", and open it.
Click on the days where Apex Legend crashed.
Do you have many instances of bad_module_info?
This is the closest I've seen to an error message for Apex Legend crashes on my computer.
My thoughts are that it'd help to ask if more people have the same.
My game crashes about once a day with about 6-8 hours/day played. I tried your reliability history suggestion and do have one instance of bad_module _info when it crashed. The other errors it reported may be unrelated but is reported as Windows hardware error with LiveKernelEvent as the problem's name and Code: 144. This error I've gotten every few days after I began playing the game.
i7-4790 CPU @3.60 GHz
16 GB of RAM DDR3 1600- Kingston 2x8
Asus Republic of Gamers Maximus VII Gene motherboard
Gigabyte Aorus RX580 8 GB driver version 19.2.1
Windows 10 Pro version 17134.590
Hopefully this info helps devs to fix this problem :/
- 7 years ago
My son is getting this multiple times a day,pretty much unplayable for him.
I've tried al lthe fixes but can't seem to stop it.
8GB ram
Ryzen 1200
R290
Windows 10
- 7 years ago
Still waiting still trying to play this game.....After the windows update I was able to play two games before it started crashing. So, every time after this first crash it continues to crash before I can land on the ground. The only time to game seems to run good is after a complete shutdown for two whole games. Then its all over..
Still waiting...for a fix...
- 7 years ago
I play in real fullscreen now and apex still keep the random crash thing. (but I can play a dozen matches now instead of crashing with bad_module_info event which happened sometimes instantly / in flight / middle of first match or third match, if lucky)
Got no more bad_module_info error when using windows compatibility mode (no fullscreen optimization AND run as admin) for both: the origin.exe AND r5apex.exe. Also deactivated all windows and origin auto updates, all origin ingame features including the one specifically in apex library context menu.
So when it crashes now...
windows event log show:
'The real-time session recovery file "dfa2c640-651d-488d-a479-2fd7a7ca6e29" has reached its maximum size. As a result, new events for this session are not logged until space becomes available. This error is often caused by starting a real-time trace session for which there are no real-time consumers.'
okay, no more logging.. but why did that crash the game?-apex: "don't you dare ignoring my events!" *ragequit*?
About Apex Legends Technical Issues
Community Highlights
- EA_Blueberry7 years ago
Community Manager
Recent Discussions
- 51 minutes ago
- 2 hours ago
- 2 hours ago
- 3 hours ago