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SigmaGamingYT18's avatar
1 year ago
Solved

Apex legends Crashing/freezing on startup (Please help i cant play)

So since 2 weeks i got a problem with apex legends on my new pc it crashes on start up.

i really dont know what to do anymore and i cant find any working solutions please help me 

my specs are rtx4080

                       i9 13500k

                  

  • EA_Shepard's avatar
    EA_Shepard
    1 year ago

    @SigmaGamingYT186 

    Repair/Verify your game based on which client you are launching from

    • EA App's Cache (Top Left Menu > Help > App Recovery)
    • EA App - Repair (My Collection > Tile Dots > Repair)
    • EGS - Repair (Library > Tile dots > Manage > Verify)

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

38 Replies

  • Torleouff's avatar
    Torleouff
    1 year ago

    Hi,

    I'm posting my findings here because I spent a LOT of time trying to find a solution to my issue. I recently built a new PC with the best I could buy: i9 14900K, Asus Z790-H, Asus 4090...

    I was having the exact same issues as described here: the game launches then when clicking to access the main menu, I get a crash or freeze or blue screen. My goal was to built the PC and leave stuff out of the box experience but with those issues (it was not only Apex), I had to find a solution. After I did a lot of research, I found out that there is an "issue" with i9 processors, it's not really an issue, it's more Intel trying to stay on top and pushing their top CPU to the limits...

    So here is what I did to resolve the issue without losing any performance: IMPORTANT NOTICE: changing BIOS settings can be dangerous for your system, be careful on what you are doing, I'm telling you what works for me with my config, it doesn't mean it's an absolute solution. I'm not an expert, just a computer enthusiast.

    - In the BIOS, the setting called "ASUS Multicore enhancement": set to "Enforce all limits". Basically what that does, is force the motherboard to respect the limit recommended by Intel.

    - In the BIOS, the setting called "CPU Load Line Calibration" (under AI Tweaker/Digi+VRAM): set to level 4. What that does is to adjust the voltage when a big load is asked from the CPU (you can find more details on Google about LLC)

    - (I still have my XMP profile enabled for the RAM speed but it's not related to our issue)

    After applying those two adjustment, I was able to run all the games that were crashing and the temperature from my CPU stays under 70 degrees playing in 2K 360Hz.

    I hoper this can help other people or at least be an element of solution for others.

    I'm disappointed that I had to manually tweak my motherboard and CPU when it's currently the top of the line. Manufacturers should make it work out of the box and then let you OC or play with the limits if you want to.

    See you on Apex!

  • Have the same problem now, and I think my case will prove that it's not the hardware, not the driver, its the game.

    I play on i3-8350k + Strix1070OC. Game was running smooth, and had no problem with any manipulations when launched (like alt-tabbing for example). 

    After recent update, when quads were introduced, game freezes at the very beginning, right after start. Nothing was changed in the system, in the OS, drivers or anything else.

    as you can see, its not the problem  of new CPU's and 30/40 nvidia cards.

    This game always have some problems right after an update, when you are in the main menu.

  • Giovi_777's avatar
    Giovi_777
    1 year ago

    there is a way to fix it, because im having this issue for a couple of days, and i tried everything

  • I am facing the same exact issue i've tried everything that was in this thread and it just didn't work. Cpu bumps into near 100% and it crashes with black screen before i can do anything inside of a game. 

  • Torrleouf's avatar
    Torrleouf
    1 year ago

    Following Intel's issues with the generation 13 and 14, especially on K versions, most of the motherboards manufacturer released BIOS updates to enforce Intel's limits recommendations.

    I did update my BIOS yesterday (the new version was from May 30th, I have an Asus Z790-H), it removed all the adjustments I had done (detailed in my previous post here) and my game is still running without any issues, I played 3h no problem.

    So I would recommend you to check your motherboard's manufacturer website and see if there is a new BIOS available.

  • @snopiro Thank you so much for this, been having trouble since early 2024 myself. I had tried troubleshooting for countless hours, and I really thought it was a RAM for a long time, but this finally solved it.

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