Forum Discussion

2 years ago

Solved

Apex Legends Cross Progression lost me all my playstation cosmetics.

None of my playstation cosmetics or heirlooms or coins transferred over to my xbox account which is the highest level. therefore, its the account all previous accounts merged into. So much money and ...

cross-progression

EA_Illium
2 years ago
Hi @dasweatervest

To confirm was your PSN account linked to a previous EA account prior to the one it is currently linked to with the Xbox platform?

If so this would be why you don't have items. Progress is stored at an EA account level, and if you unlink the PSN from the EA account to link it to a new EA account you will not take your items or progress with you.

Niedg

2 years ago

This is crazy. I have the same problem. You as EA should be able to help the people that need help. There is no reason you don’t fix this problem for legitimate cases. Is there a reason you can’t fix or just because its to much work for you to do? People spending hundreds or thousands of dollars in game and your not willing to help get things back in order for these people? We need answers and action. EA looks very bad right now for this. Very bad PR. Please help the people.

AndroidO07

2 years ago

Man I wish I decided to look into this more before I did what I did cuz from what I can tell everything I had on Xbox is gone and now all the stuff I just grinded the last month for free too since I just unliked my ps account and moved it over to Xbox. I have to redo all my challenges and everything. might as well just not play at this point