Forum Discussion
4 Replies
- EA_David5 years ago
Community Admin
Hi, while this error can pop up for a lot of reasons - it's a generic one - if you're encountering it every time, that would indicate a hardware issue to me.
As you already tried the steps I would recommend, the next step would be to reach out to Playstation support. Hopefully they can help identify what's going on here. My brother is playing apex legends with no problem in same ps4 but my account i can't even get in the game
- EA_David5 years ago
Community Admin
That is interesting. I take it that if you try that account on another PS4 then the issue still occurs. You can reach out to support for account-specific issues, and be sure to include the steps you've already taken.
https://help.ea.com/en/contact-us/ Thanks for your help my account is running now on my ps4 .. and i was very happy that ea listening to us to fix our issues