Forum Discussion
EA_David
Community Admin
5 years agoHi, while this error can pop up for a lot of reasons - it's a generic one - if you're encountering it every time, that would indicate a hardware issue to me.
As you already tried the steps I would recommend, the next step would be to reach out to Playstation support. Hopefully they can help identify what's going on here.
- 5 years ago
My brother is playing apex legends with no problem in same ps4 but my account i can't even get in the game
- EA_David5 years ago
Community Admin
That is interesting. I take it that if you try that account on another PS4 then the issue still occurs. You can reach out to support for account-specific issues, and be sure to include the steps you've already taken.
https://help.ea.com/en/contact-us/- 5 years ago
Thanks for your help my account is running now on my ps4 .. and i was very happy that ea listening to us to fix our issues