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Rasukay's avatar
Rasukay
6 years ago

Apex Legends Freezing After Jumping from the Drop Ship on PC 2020

Hi Dev Team,

Straight to the point...

Today have I played a few ranked matches and then I have stopped for a short break. A bit later when I came back.... the game just froze after jumping from the drop-ship each time I've tried to play a match. Please, see the video link at the bottom of this post.

History Log
>Playing from 8 months and no issues until today
>Windows 10 Pro with latest updates
>AMD Red Dragon 8GB / GPU
>AMD Ryzen 7 / CPU
>24 GB RAM

--Last game with Caustic on ranked
--Exit
--I have Defragmented and Optimized my SSD
--Cleaned the PC cache through the Disc Cleanup
>I've done this many, many times and doesn't affect Apex or any other of my games!

--Started Apex Legends
--The game started to freeze after each time I jump from the drop-ship
--The game freezes in training mode as well

>Repair the files from Origin = Doesn't work
>Uninstall and install the game and Origin client twice = Doesn't work
>Uninstalling and installing the game with new account = Doesn't work

>Cleaned all files from AppData and other folders
>Restarted the PC multiple times
>Latest PC drivers

If any Player or Dev may help me to resolve this issue I'll be very happy to play one of my favourite games again. Please, respect this request as I spend a lot of time playing, also I would like to use my Premium Battle Pass time as much as I can because right now is just wasting it...

Video Link / Google

https://drive.google.com/file/d/1155TipjbInPe_uFLa6_UqNluVC-3eTEM/view 

Kind regards,

Rasu

33 Replies

  • thugaXD's avatar
    thugaXD
    6 years ago

    Dealing with this issue again also, this needs to be fixed asap its seriously needs to stop happening. It is a server sided issue this was happening a few weeks back until it suddenly started working again, my game crashes on the dropship countdown every game i try to play, please fix.

  • Rasukay's avatar
    Rasukay
    6 years ago

    Yo... Is anyone from the support going to reply what will happen with my battle pass? I have paid for something that I can't use anymore... At least refund or what??????? What is that attitude to your players???????? I am very frustrated that no one bother to take my complaint seriously. 

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    There was an issue from a few weeks back that looked similar to this. Thanks for the detailed report.

    Can you try a couple of things to start. 

    1. Repair EAC. In your game folder go to Apex\EasyAntiCheat, and run AntiCheatSetup.exe. You'll then get the option to repair. 

    2. Restart with a Clean Boot to ensure that no 3rd party programs could be interacting with Apex/Origin/EAC. 

    https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

  • Rasukay's avatar
    Rasukay
    6 years ago
    @MissDayzii I have disabled the Firewall, Antivirus and still doesn't help. I have tried using VPN but doesn't work as well.
  • xewarrior's avatar
    xewarrior
    6 years ago

    I'm having the same issue since yesterday. Game freezes a few seconds after entering the dropship phase. In the thread from a few weeks ago it was stated that this is a server side issue and apparently they fixed it for everyone experiencing this problem back then. Please fix it for us again. Apex is the only shooter/BR game that I actually enjoy playing but not being able to play is such a bummer...

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