Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 960
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? bjs123193
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I've had this issue happen in every area of the map multiple times
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Varies from crash to crash jumping off dropship, switching weapons, running, or staying still
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? Varies, sometimes its the first match sometimes the 5th. I can never go double digits without it happening
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game crashes withe errors like the following: "Application popup: Apex Legends: r5apex.exe - Application Error : The instruction at 0x3fd1f2e6 referenced memory at 0x01000019. The memory could not be read. Click on OK to terminate the program" Occasionally the issue will occur but it will be all 0's instead of real memory addresses
What should be happening instead? The game not crashing
Steps: How can we find the bug ourselves? It's happen to multiple of my friends, but only the ones running Windows 7. Other OS'es seem to be fine
This only seems to happen on Windows 7 with my friends and I, regardless of if we have Graphics cards or not or what type of graphics card. Other firedns who are running Windows 10 never seem to run into this particular crash with the memory error.