Community ManagerHi @Greninjazz.
When you have the chance could you grab a DxDiag and share it here? For more details on how to pull one up check out the EA Help website.
Once you have the text file please attach it to this thread. Thanks!
/Kent
Here's the file. Thank you very much for giving me consideration.
Community ManagerThanks! I appreciate that.
Looking through the DxDiag I noticed that you appear to have a drawing tablet connected to your PC. When you have the chance can you try disconnecting it to test and see if Apex Legends is still crashing? We've seen some cases where having USB devices connected other than a mouse and keyboard seems to lead to the game crashing. I'm curious if that might be the case here as well.
Let me know what happens when you've had a chance to give it a try. Thanks!
/Kent
Thanks for the reply but I've removed the drawing tablet but it's still crashing when it launched into the lobby without error displaying. I've cleared Origin cache and repaired the game but it's still the same. I still can't play. Here's another DxDiag but without the drawing tablet connecting if it helps.
(P.S. It may seem that the pentablet is attached according to the DxDiag but I assure you that it's physically disconnected from the computer)
Community ManagerThanks for giving that a try!
When you have a chance can you also try starting up your PC in a Clean Boot before launching Apex Legends to see if that helps at all? If there's something else running on the PC that's related to these crashes that might help get around it.
For more info on how to set one up check out the EA Help site. Let me know if you're still seeing any crashes afterward.
/Kent
Community Manager
