Community ManagerHey @dwalsh27 the issue is most likely a system issue rather than a game one.
Do you ever see an error message of any kind when the issue occurs?
Would it be possible to reset your console to see if it makes a difference?
Darko
@EA_DarkoI have reset console and cleared the cache on several occasion! I have uninstalled and reinstalled. If it was a system issue why does no other game crash? It only happens on apex legends so don’t tell me it’s a system issue! If it was then surely all my other games would do the same thing but they all run smooth as pie. It’s just apex that does it. When it happened in season 3 it randomly fixed itself after a month or so. It’s an issue on your end for sure
* never an error message just old school PUBG style buzz for 10 seconds and then dashboard
3rd reinstall and as soon as I ready up before I even get into character select it’s an instant crash! It is 100% a problem with the game! npw on PUBG a game rebound for being majorly broken and it’s smooth no crashes no frame rate drops no cruddy SSBM just a regular fun game that doesn’t make me want to gouge my eyes out with a rusty spoon in the hope of not only going blind but also getting tetanus... jks, seriously not a Robles with my Xbox though
Community ManagerHey @dwalsh27 if it was an issue with the game then we would be seeing more reports of this. At the minute it does not appear that this is an issue that many people are facing, I played APEX Legends for a couple of hours last night on Xbox One and saw no issues. As such, and from your description of the issue it would appear to be a system issue and not a game issue. As for why it does not happen with other games, this can happen. On my first Xbox One, I had a similar issue where a loud grinding noise would be heard and then the system would crash. It only occurred when playing a certain game with all other games working fine, I ended up sending the console back to Microsoft who found an issue with the laser even though the game affected was a digital one.
Do you have multiple hard drives connected or have you upgraded your original one?
Darko
@EA_Darko Still waiting for a reply mate? How can I fix this as can confirm it’s an issue with apex and not my Xbox! Even got my friend to sign into my account on his Xbox and the same issue happened there! Either help me fix it or help me get a refund pls
@dwalsh27
Home button>My games&apps>Apex legends>Go to Manage game&add-ons>Saved data>Reserved Space>Clear reserved space
Don't delete your saved data profile.
Home button>System>Settings>
-General>Power mode&startup>Energy Saving
-System>Console info>Disable enhanced error reporting
-Preferences>Feedback>Disable send notifications
-Account>Remove accounts> remove your account (you have to remember email and password to log in again)
Home button>System>Settings>
-General>Power mode&startup>Full shutdown
Wait 1min and unplug power cord from the back of Xbox for 2 min.
Plug in the power cord and turn on Xbox.
Sign in with your email and password.
Test Apex Legends.
Also, in game Apex Legends>Settings>Video>Field of View> 100 or lower to avoid crashing
90 is also good.
Community Manager
