Community ManagerHey @dwalsh27 if it was an issue with the game then we would be seeing more reports of this. At the minute it does not appear that this is an issue that many people are facing, I played APEX Legends for a couple of hours last night on Xbox One and saw no issues. As such, and from your description of the issue it would appear to be a system issue and not a game issue. As for why it does not happen with other games, this can happen. On my first Xbox One, I had a similar issue where a loud grinding noise would be heard and then the system would crash. It only occurred when playing a certain game with all other games working fine, I ended up sending the console back to Microsoft who found an issue with the laser even though the game affected was a digital one.
Do you have multiple hard drives connected or have you upgraded your original one?
Darko
Community ManagerHey @dwalsh27 if the issue was with APEX Legends then I would be seeing many more reports of this. That I am not would mean that this is most likely a system issue.
It's no harm reaching out to Xbox support to see what they can recommend.
Darko
Final step for me now is to reinstall again! Make a new profile. If it’s let’s new profile play but not my original where I have spent all the money then it’s an issue with you guys and I am entitled to full refund he says... hopefully it won’t come to that! Can you help with that if it does?
Also when my original account is not signed in it will not let me play from new account as it says I must sign in with profile that purchased the game.... it’s a free game so not sure what’s up there?
Community Manager
