Forum Discussion
@EA_Kent any suggestions?
Hey @Phyreangel28,
From what you're describing it sounds like the router itself is dropping connection. Have you checked to see if there might be any firmware updates for your particular make/model?
/Kent
- 5 years ago
Having the same problem on PS4 Pro. Once I'm in a game, usually within 5 minutes of dropping, I'll suddenly lag out of the game. Returning to the PS4 home menu shows that the wifi is no longer connected. By going to network settings > test internet connection, I'm able to reestablish wifi and jump back into the game, but this usually takes at least a minute. Specifically, the wifi ONLY drops in an actual match, not in the lobby or at any other times. It also only drops once per match, and after I fix it, it doesn't occur for the rest of the game.
I've tried the usual steps of restarting the game, PS4, and router. PS4 is configured to only use 2.4GHz band for stability. No other devices on my network are dropping wifi, eg my wife will be playing Apex on PC at the same time without the issue. It seems like somehow the game is briefly turning off the wifi card in the PS4 itself...
- 5 years ago
Responding - of having the same issue - PC. Internet connection drops in apex legends, I am wired to the router. Wifi still works on my phone and other users using the same internet. Just made the connection this afternoon as roommates were having a party for new years and they didn't lose connection. Been happening for about 3 weeks now - maybe once or twice a session - most recent connection it dropped multiple times every game.
I have Mediacom 1gb down 50 up. Using either St. Louis or one of the Iowa servers.
- EA_Kent5 years ago
Community Manager
Hi @markvikingman,
When you've got a chance would you be able to share a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread.
Thanks!/Kent
About Apex Legends Technical Issues
Community Highlights
- EA_Blueberry7 years ago
Community Manager
Recent Discussions
- 2 hours ago
- 3 hours ago
- 4 hours ago
- 7 hours ago