Apex legends merge failed

Hi @Fangww1 

To confirm did you recently start playing on PC, or have you played on both platforms before the current Season? 

For more information on Cross Progression check out our post here. Progress will only be kept on the highest account you logged into. 

I play Apex Legends on multiple platforms. What will happen to my progress on these platforms once Cross Progression goes live?
During the Cross Progression update process, we will identify what is referred to as your primary platform. This is determined by the highest level reached across all of your platforms. Content and Apex Coin balances will be associated with this singular account going forward, only the stats (i.e. progress) of this primary platform will be retained. The stats/progress of the other platforms will no longer be accessible.

For players who have multiple platforms with the same highest level: your primary platform will be the one with the highest level that you last logged in on.

How do my cosmetics work across platforms after cross progression?
Except for some notable exceptions, all content (including unlocked Legends and cosmetics) is available on all platforms regardless of the platform they were originally unlocked on. Exceptions include PlayStation Plus and Xbox Live Gold exclusive content, as well as the exclusive Nintendo Switch Pathfinder skin available to all Nintendo Switch users when Apex Legends launched on that platform. Exclusive platform content of this nature will remain locked to the platform in question.

There is also a small subset of content that is tied to stats, such as Achievement Badges from Apex Legend’s earlier seasons. As we are not merging stats from non-primary accounts, access to these badges through the primary account may be unavailable.

I have duplicate content on multiple profiles. Will I be refunded for this?
Unfortunately, no refunds will be issued for content acquired multiple times. The content will not appear twice in your inventory.