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Only1ChasinDotz's avatar
6 years ago
Solved

Apex legends not loading xbox one

Need some help my friends. Apex legends on xbox my son's game doesn't load, on the loading screen you press A then it starts to spin then freezes. Any help with this issue is much appreciated. P.s have uninstalled and installed game, still the same.

  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @xillMatiCx_qdk6 

    Thanks for trying. Next, I'd like you to clear the alternate MAC address with these steps:

    Go to your Xbox One Settings (Just press Start, then click Settings)
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens.

197 Replies

  • My game is not loadin in and is sayin lost connection to Xbox live and ea servers. Please check your internet connection and then to see the website that took me here. I tested my wifi and it’s perfect I reset my game and everything and it’s still not loading

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @sawllownowigg37s 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. 

    If that doesn't help, try switching to a wire. Let me know what happens. Thanks!

  • I have officially done everything this post has done. From deleting the game, resetting my Xbox, clearing my Mac address, deleting my account and redownloading my account and nothing seems to be working. At times it seems to load in the game, then crash, or I get to play for a few hours then it crashes and doesn't load back in. It's been getting worse each season. I keep closing the game and reopening it just to get past the loading screen and when I do get past it I just crash...

  • Hey im having the exact same issue. but on ps4, i cant play on any ps4 ive tried on 4 diff ones, and it seem to not let me into the game, i decided to try and play on pc, same issue, game kicks me whenever i hit the lobbie, ive tried all troubleshooting and nothing works, ive been having this issue for about 9 weeks by now, please help me, ive tried everything 

  • @EA_Aljo thanks dude, that helped, went to settings, network, advanced settings, and figured it out. I noticed somwthing was wrong because there was no server data info at the bottom of the start menu. and theres also the option to change servers. my game woukd load like usual, but the info was missing and it just kept spinning. Hope this helps others
  • kitcatbebop's avatar
    kitcatbebop
    1 year ago

    I had the problem on ps4, but seems you have to agree to new terms for it to activate takes a little to pop up then it worked for me.

    Not sure if that helps

  • R1S1NGD3ATH's avatar
    R1S1NGD3ATH
    Newcomer
    3 months ago

    There is no way u just said that r u a paid actor ea doesn't listen or help anyone but pros I mean seriously they are so out of touch that they dont realize that they have the worst reputation out of all major companies 

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