Apex Legends Packet Loss
Since the season update for Apex Legends, I have been experiencing nonstop Packet Loss rates of 95-100 percent across all Apex Servers.
I have no internet connectivity issues for any other game, nor any other device. My PS5 shows my standard 300 MBS download.
I have:
-Cold Rebooted my PS5
-Port Forwarded all recommended PS5 and Apex Legend ports.
-Cold rebooted my router
-Deleted and reinstalled Apex Legends
-I have flushed my DNS
-I have changed my Primary and Secondary DNS (Preferred DNS server: 8.8.8.8 Alternate DNS server: 8.8.4.4)
-Run a UOT Trace report (attached here) and provided it to EA support.
- I am fully aware that some hops are showing heavy packet loss. I have told my ISP this. I would like to note that one of the few hops showing packet loss is from a server IP that appears to be EA (159.153.92.78).
I have connected to three different EA technicians, who have all told me, after looking at my UOT report, that I need to contact my Internet Service Provider and that the issue cannot be resolved by them. I have spoken with three different technicians of my Internet Service Provider. They all say that, as my internet is working perfectly across all devices, and for all other games, this is clearly an issue on the server side of EA for this specific game/company.
I only have packet loss in Apex Legends. It is only after the most recent update. I have no issues across any other games or devices.
Please advise.
SOLUTION:
I am using internet service provider Mediacom, and I purchased what is essentially a Wi-Fi-range extender that they call Erro.
Though they would not admit fault, apparently when they set up my Erro device, they forgot to turn off the signal from my original device provided by their company, and the signals interfered with each other. Apparently their Erro device, though operating similarly to a range extender, required a new signal to the home, and a disconnect of the previous signal.
In short, they simply had to turn off the original, now defunct, signal.
Hi there, @Runecrafted.
You're getting packet loss well before our test server. Can you run that test again just to see if you get similar results? Also, does your router support QoS (Quality of Service)? If so, make sure it's enabled.
