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IOneAutumnLeafI's avatar
IOneAutumnLeafI
3 years ago
Solved

APEX LEGENDS SAYS I GOT BANNED

APEX LEGENDS was a game that I downloaded and almost never played. I don't even have 5 hours to play the game, but when I decided with my friends and downloaded the game yesterday, I wanted to enter ...
  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi @IOneAutumnLeafI, 

     We can't look into bans for you from the forums but our Terms of Service team can take a look. Terms of Service are the team that exclusively handle banned account cases. 

    It sounds like you already reached out to the support team about a banned account and they mistook it for a hacked account. They can fill in an appeal on your behalf if they understand the reason for reaching out to them, but it's always better to pop in a ban appeal directly to the Terms of Service team in your own words. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

    This FAQ and guide will help you with this: EA Bans and Suspensions - How they work and how to get in contact with us

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @IOneAutumnLeafI, 

 We can't look into bans for you from the forums but our Terms of Service team can take a look. Terms of Service are the team that exclusively handle banned account cases. 

It sounds like you already reached out to the support team about a banned account and they mistook it for a hacked account. They can fill in an appeal on your behalf if they understand the reason for reaching out to them, but it's always better to pop in a ban appeal directly to the Terms of Service team in your own words. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

This FAQ and guide will help you with this: EA Bans and Suspensions - How they work and how to get in contact with us

- EA_Lanna

  • IOneAutumnLeafI's avatar
    IOneAutumnLeafI
    3 years ago

    I just handled with Live chat . They sad they removed the ban i will look at it when i get home so thanks for reply and sorry for my bad english

    • cek0_we's avatar
      cek0_we
      3 years ago

      Same here played 1 game and the game crashed as my pc was so slow, now i tried downloading it and playing with my friends but what do i see that i am banned for nothing.But in my case the live chat said they could't do anything about it as they dont have such access and now i should wait probably 30 days to receive some lame excuse on the behalf of EA for my unreasonable ban...

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