Forum Discussion

7 years ago

Solved

Apex legends stuck at black loading screen

My game constantly keeps loading at the black screen right after you hit continue I've reinstalled the game thrice and no luck It's been a week and nothing has changed I'd love for some help ...

EA_Barry
7 years ago
@azaanabousher

Download and install any available Windows Updates: https://answers.ea.com/t5/Technical-Issues/Apex-crushes-after-EA-Respawn-logo-doesn-t-create-crash-log-17/m-p/8152968#M50094

Try these steps too: https://answers.ea.com/t5/Technical-Issues/Framerate-drop-after-update/m-p/8174724#M50577

If your issue continues, please post your Dxdiag report here so we can check that your machine meets the minimum requirements for this game:

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

MINIMUM REQUIREMENTS

OS: 64-bit Windows 7
Processor (AMD): AMD FX 4350 or Equivalent
Processor (Intel): Intel Core i3 6300 or Equivalent
Memory: 6GB - DDR3 @1333 RAM
Graphics card (AMD): AMD Radeon™ HD 7730
Graphics card (NVIDIA): NVIDIA GeForce® GT 640
DirectX: 11 Compatible video card or equivalent
Online Connection Requirements: 512 KBPS or faster Internet connection
Hard-drive space: 22GB

Thanks.

Omnevase048

5 years ago

what should we do now ?

stop playing ?

Allahhhu

5 years ago

@Omnevase048 I tried a lot of solutions such as trying to disable some CPU cores, opening the game through administrator, and many more. However, the only fix that worked was turning off "Hardware acceleration" on Discord.
Reference to Zeel's indepth troubleshoot guide
"Turning off Discord Hardware Acceleration.
Open discord settings and appearance and scroll down to Advanced.

Check if Hardware Acceleration turned off, if not move the slider to the left"

hope it helps. good luck