Forum Discussion

Rising Novice

1 year ago

Apex Legends stuck in loading screen

Hi, I've been waiting almost 2 days for a response from the technical support about this issue but the site showed a 3mins waiting. It's very interesting how 3 mins transforms into almost 48h and ...

launching

XHelperZ

Hero+

1 year ago

Heya,

What exactly are you seeing when you get stuck in the loading screen?
Is it just the spinning circle with the background, or are you also seeing text below it? (If possible, could you provide a screenshot?)

Also are you able to provide a DxDiag? This gives a bit more information related to hardware/errors that might explain why you are encountering it.
More information on how to get a DxDiag can be found here: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Make sure to attach the .txt file you saved via the DxDiag tool to a comment.

HeavenlyFighter

Rising Novice

1 year ago

I said I uninstalled the game but I'm very interested in playing it if there's a solution to this problem. I haven't found the solution anywhere, just some random troubleshooting that doesn't solve anything.