Forum Discussion

SN_TonyAbbott's avatar
7 years ago
Solved

Apex Legends Stuck on the loading screen

I have tried everything including re downloading the game. no matter what the game just sits on the spinner loading screen forever.

  • EA_Darko's avatar
    EA_Darko
    6 years ago

    Hey all, thanks for your patience while we look into this issue. 

    We are seeing reports from some users that last nights patch fixed the issue for them. If the recent patch fixed the issue for you then would you mind sharing your Origin username with us so that we can look into it. 

    For those still seeing the issue after the patch would you mind sharing the following information so that we can investigate this further:

    Origin username:

    Number of Steam Friends:

    Number of Origin Friends:

    Some users are reporting that flushing your DNS can fix the issue. You can find the steps to flush your DNS in this help article: https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/ 

    For anyone still seeing this issue would you mind trying the steps below to unlink your Apex Legends account from your Steam account as many users are reporting that it is solving the loading issue

    • On this page click on "Sign in through Steam".
    • On the Steam page, you will need to log into the steam account you created in step One.  It is important that you do not sign into you already linked Steam account.
    • Once logged into the new account you should see a window telling you that your account is now linked. Make sure you save this URL address as you may need it again in order to link Apex Legends to your primary Steam account.
    • Open Origin again and launch Apex Legends.

    Let me know how you get on and thanks all for your patience while we look into this.

    We do not consider this issue solved but I am accepting this post as the solution for visibility.


    Darko

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