Hey all, another user was able to resolve their connection issues by following these steps.
Community Manager@growndan Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
I have done all these things, still nothing works
Community Manager@growndan Have you been able to play Apex before or has this always happened?
I was only able to play 1 game and since then, nothing
Community Manager@growndan Please run the UO trace in these steps http://bit.ly/ConnectivityBTS under "Test Your Connection" and post the results so we can determine the cause of the connection problem.
Ok my friend just tried to play with my account and he didn't experienced any problem. Unlike me he didn't get disconnected from the servers after the match and he was able to join a new match right after the previous one ended.
So this makes me believe the problem is my router (didn't try to play in his account yet), the question is what. The weird thing is that I never experienced anything similar in any other game and I play a lot of multiplayer games.
@EA_Cade wrote:@growndan Have you been able to play Apex before or has this always happened?
Sir I’ve been unable to play Apex at all. And before it, I was unable to play Anthems 2 demos. I have Anthem pre ordered and I’m concerned I won’t be able to play either of these EA games
same problem...won’t connect to EA servers. 2 calls to help desk and tried every fix they suggested. Even re compiled by system, created all new PSN, ea, PS4 accounts. No luck.
and they nicely asked me to be pantient. I will, but I’d love to fix this. I’m on PS4
Please help. Thank you
Log onto the ea website on your phone and connect your ea account to your ps4 👍🏻
Community Manager
