Hey all, another user was able to resolve their connection issues by following these steps.
Community Manager@Joneko420 Are you able to get in eventually or does it never matchmake at all?
In addition to the inevitable disconnect after each match with the message "Connection to server timed out: See ea.com/unable-to-connect for additional information" and having to spam Retry for 15 or more minutes with the error "Unable to connect to EA Servers. Please check your Internet connection and try again. See ea.com/unable-to-connect for additional information", sometimes I cant even get to the Legend Selection Screen before I receive the same message I get when the match ends.
I tried all the tips from the unable-to-connect article, made a new account, re-installed the game, rebooted the router and nothing worked so far. Used the Ultima Online Trace Utility and below are the results.
I am having the same exact issue as @ShowVagana
uotrace results are attached
Edit: playing on pc
