Community ManagerHey @KylerRen7.
Are you still running into this same error message when you're trying to log into Apex Legends? Have you had a chance to try any sort of troubleshooting at all since it started happening?
/Kent
@EA_KentMy problem was that I was using the same account that I was on my pc. Also plz fix this asap my friends really want me to play and I don't want to make another account.
Hi, I've been playing on xbox & wanted to play on my new ps4, but after starting up n adding my ea details the game hasn't recognized any of my progress. Its not the same error you got,but it sounds similarly frustrating. I can't spend more time n money starting again.._
Really hope we get our accts fixed up. Good luck
Community ManagerThanks for following up.
I'm afraid there is no cross-platform saving for Apex Legends. If you start playing the game on a different platform you would be starting a fresh account. The progress from another platform would not carry over.
/Kent
What troubleshooting steps do you suggest other than verifying account info, changing/resetting the password? I can log in to the account on PC, but get the same error as OP when attempting to log in on PS4.
Community ManagerHey everyone.
It looks like there were some connectivity issues yesterday, but everything should be back up and running now.
If you're still getting this same error when you're trying to log into Apex Legends please let me know.
/Kent
