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Shimbubby's avatar
7 years ago

Apex Legends won't Launch. "We've noticed your computer is currently offline..."

Every time I attempt to launch Apex Legends the main logo with the battle-eye load up shows up, it closes out, and i get an error pop up with the message saying "We've noticed your computer is currently offline. To activate your game on this computer using your EA Account, you'll need to connect to the internet." I received this issue WAY back in  September when I attempted to play the Battlefield 5 Beta and spent a ton of time talking to EA Support chat and Advisers to no avail. I have now spent a lot of time doing the same thing for Apex Legends.

Before you ask, here is a list of things I have done to "Troubleshoot" my game:

-Ran Origin and Apex Legends as Administrator

-Uninstalled/Reinstalled both Origin and Apex Legends.

-Cleaned the Origin Cache

-Clean Booted my PC.

-Allowed Apex Legends and Origin through my firewall

-Uninstalled programs that conflicted with Origin

-Installed MalwareBytes and CCleaner as suggested by a EA Adviser. Ran and got rid of viruses, and cleaned up junk files on my PC.

-Flushed the DNS Cache

-Went to my system settings and in the Virtual Memory settings, I ticked the option for Automatically manage paging file size for all drives.

-Logged in to another Origin account, downloaded Apex Legends and ran it.

Recently, about an hour ago, I was told to make a new admin account on my PC, restart my computer and run it that way. While trying to log in to the account on my PC, I received a message saying " You must be online the first time to complete your account setup", so I can't even attempt to try this fix.

I am currently away at school and using my Lenovo Legion Y520 Laptop. I'm using an Ethernet cable in my dorm and am very well able to play online games through steam with no problem whatsoever.

PC Specs: 

Intel Core i7-7700HQ CPU;

16GB of RAM; 

2TB, 5,400-rpm HDD;

256GB PCIe SSD;

Nvidia GTX 1050 Ti with 4GB of VRAM

This is extremely frustrating because this issue has been persisting for a couple of months now, and no EA Adviser or help has been able to even resolve the problem. If anyone else has had this issue, please lend a hand as I do not want to resort to factory resetting my computer to be able to play this game.

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