Forum Discussion

Seasoned Newcomer

1 day ago

Apex misjudgment

I noticed the accusation of aim assist usage shown in my game logs. I am a keyboard and mouse player. In early May, I only practiced aiming in the firing range with a controller. The official built-i...

xbox

EA_Salmon

Community Manager

1 day ago

Hi 8689885 ,

Sorry to hear you’re dealing with that.

We’re not able to review or investigate account actions here on the forums, including bans related to gameplay enhancement. If you believe the action was applied incorrectly, the only route for that is still through the official appeal process.

I understand why the replies can feel discouraging when they look very similar. Each appeal review by the Terms of Service team is handled manually by a real person, even if the wording of the responses may appear quite similar. You’re absolutely welcome to submit another appeal if that option is still available to you. If the penalty is not showing in Penalty History, the help page specifically says to use this webform, with as much detail as possible.

You may also find these pages helpful:
EA Account help for locked, banned, or suspended accounts
EA Account Help Hub

Thanks for taking the time to explain your situation.