Apex not working properly

Hi again, @EA_Aljo just asking this before i do that, that won't affect any of my progress in apex right? thank you

@ThunderKiller815 

It won't affect your Apex progress as that is saved on our servers and not locally.

thanks

It still won't work ☹️ but I searched a bit earlier and found this. Does this mean all ps4 apex servers are down??? 

@ThunderKiller815 I am also facing the same issue.

@ThunderKiller815 

Are your friends in the same region as you and on different networks? Also, can you have them check their NAT type and let me know what they are?

Also, it looks like PSN is up now. Are you still having this problem?

@oddpurpp 

You should also power cycle your modem/router. Try the steps I detailed here. Thanks!

Not working for me either, tried everything you’ve suggested.

@ThunderKiller815 

Are your friends in the same region as you and on different networks? Also, can you have them check their NAT type and let me know what they are?

@oddpurpp 

What system are you and your friends playing on?

I am on PS4 and my usually friend is on PS5. We have NAT Type 2. He playing from England and I playing from Hungary. His brothers from Germany also have PS4 and they have not this issue. I need to do the same exit and re-enter with his brothers. This happens even then when I playing alone and I want to change game modes.

@NightGhoul_17 

If you restart Apex after this happens, does it still occur? That has been known to resolve this as well.

Yes, it does. I tried everything I could do and what I read, still nothing happened.

@NightGhoul_17 

Can you tell me what else you've trued? I just want to avoid repeating any troubleshooting steps.

Open ports in router, reset router, reset internet modem, uninstall-redownload-install Apex Legends, disconnect-reconnect to the internet, switching between wifi and cable connection (I always used the PS4 with cable connection to the internet, just tried), connect to other Apex Server, log out from PS4 and log in into it... Suddenly, this is all I remember. The Apex Legends worked perfectly before season 12, after release S12, it always does this preprocessing bug. I waited patiently for updates and I was hoping it would be fixed, but nothing happend. Now, in Season 13 again happened nothing and it is so frustrating now. So, I decided I will search for your help, and we are here now. (Sorry for my bad english. ☹️ )

@NightGhoul_17 

Thanks for all those details and don't worry about your English. It's fine 🙂  Let's see if alternate DNS settings will help. Try following the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know how it goes.

Thank you for your understanding. Sadly, these are not working. ☹️

@NightGhoul_17 

Thanks for getting back to me. As a test, can you try using a mobile hotspot to see if there's a difference?

Sorry the late response. I tried what you say and nothing change.

@NightGhoul_17 

No problem. Thanks for getting back to me. Unfortunately, I can't think of anything else to try. If would be good to contact an advisor to see if they have any other suggestions. Please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Thank you for everything. I am sad because we can not solve this problem, but I will give it a shot to support. Thank you once again.

One more thing: I opened 2 support ticket before I came here. They said to me write here in the forum.