Apex not working properly
For some reason apex won't let me play with my friends. First of all when I go into a lobby with my friends I always tet left behind in the lobby while their already in a match. It only says party me...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerCan you tell me what else you've trued? I just want to avoid repeating any troubleshooting steps.
Open ports in router, reset router, reset internet modem, uninstall-redownload-install Apex Legends, disconnect-reconnect to the internet, switching between wifi and cable connection (I always used the PS4 with cable connection to the internet, just tried), connect to other Apex Server, log out from PS4 and log in into it... Suddenly, this is all I remember. The Apex Legends worked perfectly before season 12, after release S12, it always does this preprocessing bug. I waited patiently for updates and I was hoping it would be fixed, but nothing happend. Now, in Season 13 again happened nothing and it is so frustrating now. So, I decided I will search for your help, and we are here now. (Sorry for my bad english. ☹️ )
- EA_Aljo
Thanks for all those details and don't worry about your English. It's fine 🙂 Let's see if alternate DNS settings will help. Try following the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know how it goes.
Thank you for your understanding. Sadly, these are not working. ☹️
- EA_Aljo
Thanks for getting back to me. As a test, can you try using a mobile hotspot to see if there's a difference?
Sorry the late response. I tried what you say and nothing change.
- EA_Aljo
No problem. Thanks for getting back to me. Unfortunately, I can't think of anything else to try. If would be good to contact an advisor to see if they have any other suggestions. Please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
Thank you for everything. I am sad because we can not solve this problem, but I will give it a shot to support. Thank you once again.
One more thing: I opened 2 support ticket before I came here. They said to me write here in the forum.
- EA_Aljo
If they can't find a solution, they'll tell you to ask about it here. I'm very sorry, but there's nothing we can do to help with this over Answers HQ.
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