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daddydomwlxxx's avatar
daddydomwlxxx
4 years ago
Solved

Apex permanently banned and lost my gmail i use for this account

I got banned for no reason (i guess swearing at my toxic teammate) i am fine with 1 week suspension BUT for permanently banned for swearing? bruh this isn't a child game and i only swear at my toxic ...
  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey @daddydomwlxxx,

    Unfortunately we're unable to review or discuss any account details on the forums, so we wouldn't be able to elaborate on a particular case status I'm afraid.

    That said, if the case is now closed it would typically mean the investigation is complete. 

    If the account is still banned that seems likely our Terms of Service team declined any appeal, though if those notices are going to an email you're no longer able to access please feel free to reach out to our support team directly.

    They should be able to check on the status of an appeal for you, as well as updating the account information if they're able to verify a bit more information with you.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @daddydomwlxxx,

Unfortunately we're unable to review or discuss any account details on the forums, so we wouldn't be able to elaborate on a particular case status I'm afraid.

That said, if the case is now closed it would typically mean the investigation is complete. 

If the account is still banned that seems likely our Terms of Service team declined any appeal, though if those notices are going to an email you're no longer able to access please feel free to reach out to our support team directly.

They should be able to check on the status of an appeal for you, as well as updating the account information if they're able to verify a bit more information with you.

daddydomwlxxx's avatar
daddydomwlxxx
4 years ago
@EA_Mako how long do typically they finish investigate? because i only dispute my problem 2-3 days ago and i saw its typically 30days before they complete the investigate
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @daddydomwlxxx 
    30 days is the maximum amount of time it should take, though typically it's far less.

    The actual time will depend on how many other cases are in the queue ahead of yours so we don't have a more specific estimate I'm afraid.

    That said, currently this should be substantially faster as it's not a particularly busy time period.

    If it gets to the point where you've been waiting a week or more, or again if you wouldn't be able to see any replies due to the email issue, I'd recommend reaching out to support directly so they can take a look at the status for you.

    • daddydomwlxxx's avatar
      daddydomwlxxx
      4 years ago
      @EA_Mako okay i check my My case and now its said duplicate. should i make new case?