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JoeOn420's avatar
5 years ago
Solved

apex points not showing up

my apex points will not show up on my account i ordered a code off of amazon and reddemed and then i never got the points it said thqat the purchase went through and it was good but i did not ever ge...
  • EA_Mako's avatar
    5 years ago

    Hey @JoeOn420,

    Are the codes you're redeeming for a specific platform? It looks like there are a few different versions depending on the platform you play on, so it's worth checking to be sure you're logging into the same platform when trying to get those coins to appear after claiming the code.

    If you're on PC using Steam, I would try logging into Origin as well, as that can help get coins to show up in some cases.

    If you're still not seeing anything after that, please reach out to an advisor and they can take a closer look into this for you.

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