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ClemTheGoober's avatar
ClemTheGoober
Rising Newcomer
2 days ago

Apex saying my old Xbox account is linked to my EA account but it isn't??

Recently i had to migrate to a different Xbox account, so i went through the website and unlinked from my EA account. But now when i try and link my new Xbox account to my EA account, it still says that my old Xbox account is linked when i can see both on the website and on Apex on my Xbox, the old Xbox account isn't linked. On Xbox once i put in my information, it just tells me that there's already an Xbox account linked to the EA account, and if i try and do it on the website, it lets me click the button to connect an Xbox account, but then it brings me to a site that says there's already an Xbox account connected????

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey ClemTheGoober​,

    Sorry for the confusion here. The message is letting you know that the EA account has already been connected to another Xbox account, not necessarily that it's still currently linked as you've found.

    The reason that's popping up is because you're only able to link a single account from each platform to your EA account. You would be able to re-link the previous Xbox account, but you wouldn't be able to link a different account here to share/transfer progress I'm afraid.

    A bit more information about this can be found here, or I've listed the relevant portion below as well.

    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.