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FilthySauce77's avatar
FilthySauce77
4 years ago

Apex says controller disconnected, but it’s working fine on Xbox menu??

apex had a recent update for new consoles (Xbox series x) and now my controller witch works fine, isn’t showing as connected to apex menu. But I hit the home button and it works fine? Wth is going on...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Thanks for the info, everyone. 

This is something we're currently investigating. In the meantime, I've heard this can sometimes help as a possible workaround: 

Sign into a different account on your Xbox, then go to the Accessories menu under Settings. Reassign the controller back to your main account, then restart Apex Legends. 

taxer357's avatar
taxer357
4 years ago

I was literally playing Apex Legends last night 3/8/22 working on my rank since the recent split... I got up to gold 1 and then went to sleep. Woke up today 3/9/22 to continue the grind and it's saying disconnected controller. When I used that same controller all year and I used it to turn on my series x and select apex legends to play. Says disconnected controller. Controller definitely works because every other game works. And I can navigate my Xbox menu just fine with it.  I have a turtle beach wired controller. It seems like apex is disconnected not my controller smh.

  • J1MTLUCK's avatar
    J1MTLUCK
    4 years ago

    @taxer357Try this as a fix, it worked for me

    Go to xbox settings

    Go to network

    Go to advanced settings

    DNS settings

    Select manual

    8.8.8.8 as primary

    8.8.8.4 as secondary

    Close and open apex and it should work

    Idk why it works but it does. It's Googles DNS is what I was told

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