Community ManagerHey, @Kremlocke1
Posts like this are always concerning. We don't want to see consoles suffer hardware issues from our games.
I need to ask you some questions here to see what we can do.
1. Ps4 Pro/ star wars edition.
2. I do not use an external hard drive.
3. There are no devices plugged into the ps4.
4. There is 400 GB unused.
5. Yes ive reinstalled the game.
6. My ps4 is in the open.
7. The power is plugged into an extension cord.
It shuts the ps4 down 75% of the times i try to play apex. When the game works a blue screen still pops up warning of overheating and i push x to exit the warning blue screen, then it finishes loading and i can play.
So the blue screen pops up in the menu where i press triangle to search for a game... while on that screen the fans starts spinning loudly and the blue s reen od overheating pops up... some times it allows me to press x to exit, most of the time it shuts the system off.
Community ManagerThe ps4 isnt hot when it shuts down saying overheated.
Yes it shuts down even when plugged directly into the wall. I checked. Could i send you a short video showing it cut off. Is sending you a video on here even possible?
Community ManagerHave you tried playing the game with it plugged into a different outlet in the house to rule out the possibility of it being electrical related? You can upload a video on here if you have enough XP. If not, a link to a YouTube video is acceptable.
I've done everything you've done too brother, I even stepped it up a notch and took apart the whole PS4 dusted off every piece, then put it back together cuz I really thought it was my PlayStation... But nope! I deleted the game reinstalled it and deleted it and reinstalled it again, then I actually had it working for a while... like a whole night I'd say....two days ago.... Then my controller does this weird thing where it stops or I mean it disconnects from my PlayStation and then I try to reconnect it and it won't hook up or link up whatever, it's hella f****** stupid I know that, but yeah like I said the game is working decent for a whole night and then that happened and then I actually had to end up doing a factory reset again just to get it to go back to the PlayStation screen where it starts up correctly.... So basically every time I even get kind of close to playing for a minute or two I actually have to factory reset my whole PS4 literally erase everything reinstall the game which takes a while like a long time and then attempt to play it and if it doesn't play I'm pretty much f***** again and not to try it again that's the process I've been doing for the past week, somebody please sneak up on me and off me....
Last post before yours was like three years agao.
As this thread is a bit old at this point, we are going to lock this down so that we can prevent any necro-posting. If you run into any further issues please create a new thread so that we can begin tracking accordingly!
Community Manager
