Forum Discussion

Kremlocke1's avatar
Kremlocke1
5 years ago

Apex shuts down my ps4, it says overheated then playstation shuts off.

After I pass the main menu into the menu where you can choose what game you desire and character. A blue screen appears saying ps4 is over heated. The ps4 fan spins very fast as if it needs cooling d...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago
@Kremlocke1 Does it overheat if you don't play with an extension cord?
Kremlocke1's avatar
Kremlocke1
5 years ago

The ps4 isnt hot when it shuts down saying overheated.

Yes it shuts down even when plugged directly into the wall. I checked. Could i send you a short video showing it cut off. Is sending you a video on here even possible?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Kremlocke1 

    Have you tried playing the game with it plugged into a different outlet in the house to rule out the possibility of it being electrical related? You can upload a video on here if you have enough XP. If not, a link to a YouTube video is acceptable.


      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        4 years ago
        @Kremlocke1 Thanks.

        Have you tried plugging the console into a different wall outlet without the extension cord?

        Is the console actually hot when you play it? Do you have the PS4 on the side or upright?

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