Forum Discussion

4 years ago

Apex shuts down my ps4, it says overheated then playstation shuts off.

After I pass the main menu into the menu where you can choose what game you desire and character. A blue screen appears saying ps4 is over heated. The ps4 fan spins very fast as if it needs cooling d...

EA_Blueberry

Community Admin

4 years ago

@Kremlocke1 Does it overheat if you don't play with an extension cord?

Kremlocke1

4 years ago

The ps4 isnt hot when it shuts down saying overheated.

Yes it shuts down even when plugged directly into the wall. I checked. Could i send you a short video showing it cut off. Is sending you a video on here even possible?

EA_Blueberry
Community Admin
4 years ago
@Kremlocke1

Have you tried playing the game with it plugged into a different outlet in the house to rule out the possibility of it being electrical related? You can upload a video on here if you have enough XP. If not, a link to a YouTube video is acceptable.
- Kremlocke1
  4 years ago
  Okay, here is a link to a video just created Oct. 2nd.
  https://youtu.be/zHISYa3sUHk
  - EA_Blueberry
    Community Admin
    4 years ago
    @Kremlocke1 Thanks.
    
    Have you tried plugging the console into a different wall outlet without the extension cord?
    
    Is the console actually hot when you play it? Do you have the PS4 on the side or upright?