Forum Discussion

6 years ago

Apex start failure.

Game launches and then closes down. It closes when it is on loading screen. Some times it may it may start, but usually won't. I have tried reinstalling and repairing. It's been 3 days now , plea...

DxDiag.txt104 KB

EA_Atic

DICE Team

6 years ago

Hey, @SchiKro make sure that all drivers for windows are up to date.

You can also try to do a clean boot to see if there any programs messing with Apex and turn off any overlay programs for example Discord or Nvidia experience.

Worth to reinstall the GPU drivers for your PC.

Let me know if this works or not for you. 🙂

/Atic

SchiKro

6 years ago

@EA_AticNothing happened with these :/ What complicates me is that sometimes the game is running smoothly and sometimes it won't even pass the loading screen.

Zeelmaekers
Hero+
6 years ago
Hey @SchiKro

Could you maybe attach a Dxdiag file to your post.
This way we have a little bit more information about your system.
- SchiKro
  6 years ago
  @Zeelmaekers Already done , please check the initial post.
  - Zeelmaekers
    Hero+
    6 years ago
    Hey @SchiKro
    
    Whoops, i see. Looked over it.
    Alright, I got some troubleshooting steps for you.
    Clean Driver install.
    Download DDU (Display driver uninstaller),
    Run it and Have it remove all NVIDIA Software / Drivers.
    If you previously Owned an AMD, have it remove those as well.
    Download the Driver Package.
    Install drivers using Custom.
    Uncheck the services you do not use.
    Check the Clean Install box.
    Disable Fullscreen Optimization
    Locate the R5Apex.exe file.
    Most of the time located here: (C:\Program Files (x86)\Origin Games\Apex)
    Right click this file and select properties.
    Go to Compatibility and check Disable Full screen Optimizations.
    If you could try these steps for me and let me know if that changes anything.