Appeal fails: "Case not created" — 4 attempts, My Cases empty

Hi HGJIOP​,

Thanks for reaching out and sharing the details of what you've already tried.

I understand how frustrating it must be to repeatedly receive the "Case not created" error, especially after multiple appeal attempts and contacting EA Help.

Since this appears to be an issue with submitting the appeal, here are a few additional steps you could try:

• Open the appeal page in an Incognito/Private browsing window.
• Try a different browser.
• Try submitting the appeal from another device, such as your phone.
• Clear your browser's cache and cookies before trying again.

You can also refer to this guide:

Check and appeal EA Account locks, bans, and suspensions

Unfortunately, we're unable to review bans or create appeal cases from the forum side, as these are handled by the Terms of Service (ToS) team.

Since you've already submitted a guest support ticket, I'd also recommend following up through that channel regarding the website issue.

Let us know if any of the steps above make a difference!