Hi EA_Salmon, thank you for replying.
An update on the steps you suggested: I have now also tried submitting the appeal from my phone — I got exactly the same "Case not created" error there.
So the full picture is:
- 4 attempts today on desktop, spread across the whole day (morning through afternoon)
- an attempt this morning from a completely separate, clean browser profile
- an attempt from my phone
Every environment returns the identical error, and My Cases is still completely empty. With browsers, devices, profiles and timing all ruled out, this really looks like an account-side or server-side problem rather than anything on my end.
Since the forum cannot create cases, could you please forward this to the EA Help website team? At the moment there is no working channel for me to dispute this ban at all — the appeal form fails, live chat shows an outage, and the only case on my account (#883156497) is about the website problem itself, not the ban.
Thank you.
